How to book in a repair

Booking in a repair (Out of warranty Repairs)

a. Warranty claim, please refer to (Warranty claim ).

In order to provide you with the required information and in addition streamline the process, we are here to assist you with your enquiry. We can be contacted either by email; service@syntec.co.nz or by phone, Monday to Friday, on 0800 4 SYNTEC (0800 4 796 832).

Returning products

Note: Items received without correct packaging or required information may delay the service process and may be subject to an investigation fee.

Packaging goods

  • Synchronised Technology (Syntec), is not responsible for items lost or damaged during the return of the item to Synchronised Technology (Syntec), or authorised service centre.
  • Ideally all items returned should be in the original packaging. If original packaging is unavailable, item(s) should be packaged in an acceptable way so not to be damaged during transit.
  • We suggest using Australia Post services and registering the item in case of loss or damaged during transit if shipment of the item is required.
  • All shipping costs associated with returning the item to Synchronised Technology (Syntec), or authorised service centres is at the end users expense.

Products returned must include the following information:

  • Contact Information
  • Return delivery address
  • Email address (important for communication)
  • Detailed fault description
  • Copy of Proof of Purchase (if claiming warranty)