How to book in a repair
a. Warranty claim, please refer to (
).In order to provide you with the required information and in addition streamline the process, we are here to assist you with your enquiry. We can be contacted either by email; service@syntec.co.nz or by phone, Monday to Friday, on 0800 4 SYNTEC (0800 4 796 832).
Returning products
Note: Items received without correct packaging or required information may delay the service process and may be subject to an investigation fee.
Packaging goods
- Synchronised Technology (Syntec), is not responsible for items lost or damaged during the return of the item to Synchronised Technology (Syntec), or authorised service centre.
- Ideally all items returned should be in the original packaging. If original packaging is unavailable, item(s) should be packaged in an acceptable way so not to be damaged during transit.
- We suggest using Australia Post services and registering the item in case of loss or damaged during transit if shipment of the item is required.
- All shipping costs associated with returning the item to Synchronised Technology (Syntec), or authorised service centres is at the end users expense.
Products returned must include the following information:
- Contact Information
- Return delivery address
- Email address (important for communication)
- Detailed fault description
- Copy of Proof of Purchase (if claiming warranty)