FAQ

How do I contact Synchronised Technology (Syntec)?

If you have a question in relation to warranty, or require advice in relation to repairs, please email; service@syntec.co.nz or contact us by phone: 0800 4 SYNTEC (0800 4 796 832).

How do I return a defective product for repair?

In order to provide you with the required information and in addition streamline the process, we are here to assist you with your enquiry. We can be contacted either by email; service@syntec.co.nz or by phone, Monday to Friday on 0800 4 SYNTEC (0800 4 796 832).

Packaging Goods.

Synchronised Technology (Syntec), is not responsible for items lost or damaged during the return of the item to Synchronised Technology (Syntec), or any authorised service centre.

Ideally, all items returned should be in the original packaging. If original packaging is unavailable, item(s) should be packaged in an acceptable way so not to damage the unit during transit.

Products returned must include the following information:

  • Contact Information
  • Return delivery address
  • Email address (important for communication)
  • Detailed fault description
  • Copy of Proof of Purchase (if claiming warranty)

Where can I find a part number for what I want to order?

Contact us via our spare parts inquiry form

When we receive your inquiry, we will supply you with part number, cost of goods and how to order.

How do I order spare parts?

Spare parts can be ordered by clicking on any of the spare parts categories tabs for the relevant brands.

What do I do if my spare parts have not arrived?

Spare parts are shipped as a “complete order”; example, if you have ordered two parts and one part is out of stock, the order will not be processed until the part arrives.

If you request separate shipments, there will be extra shipping charges apply.